DETAILS

Status : Permanent

Location : Hybride – Montreal office

Language : French and English

RESPONSIBILITIES

• You are responsible for the decommissioning of physical and virtual servers, as well as SaaS services.
• You act as the point of contact for level 3 support in response to various requests and incidents related to the operation of the IT infrastructure and all systems and servers.
• You will assist development teams and other IT teams (technical support and operations support) as needed during incidents.
• You will work closely and be involved in strategic projects with other IT teams, including user support, corporate application support, systems architecture, etc.
• You will recommend and execute changes to the cloud server environment to improve efficiency, reliability and performance.
• You will plan and implement VM upgrades, maintenance patches and fixes provided by suppliers and strategic partners.
• Establish and implement policies, procedures and technologies to ensure the security of systems and servers.
• Develop and maintain server training materials and documentation.
• Agility is at the heart of the company and is felt at every level. You’ll be an active member of a multidisciplinary team whose goals are achieved through focus, communication and mutual support.

WHAT WE’RE LOOKING FOR

• Diploma of Collegial Studies (DEC) or Attestation of Collegial Studies (AEC) in computer science
• Microsoft certification (MCSA, MCSE, etc.) (an asset)
• VMware vSphere certification (an asset)
• CCNA certification (an asset)
• ITIL 4 Foundation certification (an asset)
• Minimum 7 years’ experience in technical support and administration of systems and networks.
• Solid knowledge of the Microsoft Windows environment (Servers 2012 and +, Active Directory, GPO, PowerShell, etc.) and single sign-on (SSO) schemes.
• Advanced experience of VMware vSphere v6+.
• Knowledge of storage technologies such as SAN and NAS.
• Experience with Veeam backup and replication solutions.
• Experience in managing cloud systems: Azure, M365 and SharePoint, AWS, etc.
• Experience with Cisco, Avaya and Brocade switches.
• Experience with server performance tuning and monitoring tools.
• Excellent knowledge of TCP/IP and other network protocols, DNS, DHCP, LDAP and operating system configuration.
• Knowledge of ATLASSIAN products (JIRA, Service Desk Management, Confluence) (an asset).
• A person with impeccable customer service.
• Highly motivated, autonomous and attentive to detail.
• Proven analytical and problem-solving skills.
• Able to manage priorities and perform tasks in a fast-paced environment.
• Ability to present ideas both in highly technical language for IT management and in layman’s terms for the user community.
• Finally, you stand out for your analytical skills, your team spirit and your human qualities.
• Bilingual (French/English) spoken and written.

OUR OFFER

• 3 weeks vacation, 2 floating vacations, vacations, family obligation days and more
• Group insurance, group RRSP with employer contribution of up to 7% of salary
• You’ll be part of a team that takes your development and your interests to heart. You’ll be part of the people who are working to transform the traditional media environment by exploring innovative solutions and surpassing themselves every day!

 

ID: 5969247161

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