CITRIX ADMINISTRATOR

DETAILS

Status : Consultation  |   Language : English   |    Location: Downtown Montreal

RESPONSABILITIES

• Serve as a Senior-level Citrix expert with both operational and design engineering responsibilities in a Windows Infrastructure environment
• Emphasis on Citrix Xen App and Xen Desktop application virtualization to allow Windows applications to be accessed via individual devices.
• Focus on automation and DevOps within the Citrix Perimeter
• Work closely with both IT and business partners to design and implement solutions supporting business needs
• Ability to multi-task and manage operational and project related tasks/responsibilities
• Must be able to act autonomously and manage projects efficiently
• Responsible for diagnosing and troubleshooting complex Application connection / performance issues
• Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines
• Participate/Contribute with after-hours/weekend work in rotation with all team members
• Engage in global projects and client deliverables.
• Review and write Operational Procedure liaising with Paris counter-parts.
• Escalate incidents at rights level; to Control-Towers, and/or Management when appropriate.
• Review incidents on weekly basis to improve monitoring and reduce number of tickets.
• ITIL is a plus (Incident, Problem, Request, Change Management)
• This role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutions
• The senior expert will provide technical mentoring to other team members within the department and actively participate in architecture reviews/strategic development activities
• Provide reports as per the management and compliance team request.

CITRIX MANAGEMENT

• Administer/Support Citrix infrastructure
• Provide L3 support for incident management
• Provide support to application teams for management of their applications
• Review capacity planning
• Responsible for maintaining and supporting the Citrix Application Virtualization environment
• Application virtualization support
• Support for critical in-house projects
• XenServer and XenDesktop support

COMPETENCIES

Required:

• Must have hands-on knowledge of Citrix technologies (NetScaler, Xen Apps, XenDesktop)
• Exposure to other infrastructure areas including: Active Directory, VMware, NAS Storage, Backup & Recovery, SQL Server, etc.
• Active Directory, DNS), scripting PowerShell and Agile methodologies a plus
• Several years of experience within IT Operations, infrastructure services support on below main technologies and expertise on below:
• Integrate and package application in Citrix
• Support users for L3 Citrix incidents
• VMware and Virtualization VDI
• Windows operating systems and related technologies (AD, DNS, NTP, DHCP, file system…)
• Automation skills/ Scripting skills in VBScript, CMD, Power Shell.
• Basic understanding of Project Management.
• Must be able to demonstrate deep technical troubleshooting and problem-solving skills.
• Strong autonomy
• Team player

Desired:

• Ivanti RES Profile Management experience
• Specific familiarity with Ivanti and MS Office products
• Architecture/design and implementation experience
• Experience with Ivanti, Scripting, Active Directory
• Knowledge of NetScaler
• Agile practices are a plus
• Your client oriented, and you’d like to teach and explain in a simple way complex problematic
• You are comfortable using communication tooling (like PowerPoint, digital tools, workshops, …)
• French written and spoken is a plus

EXPERIENCE

• Minimum 3-5 (Intermediate) 7+ Years (Senior) level 3 infrastructure support
• Minimum 3-5 (Intermediate) 6+ Years (Senior) Citrix infrastructure support.
• Minimum 2-4 Years’ Scripting/PowerShell development.
• Minimum 2-4 Years’ Windows Server 2008 R2 installation and support.
• Minimum 2-4 Years’ XenServer installation and support.
• Minimum 2-4 Years’ XenDesktop installation and support.

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